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Architecture
The Alert Management Server from Bevertec is a standalone solution consisting two modules: an alert manager and a rule engine which can be interfaced with any of the host system.
The information derived from the host system will be processed by rule engine and evaluated for alert criteria. Once an alert criterion is established, then information about customer and message will be passed on to the alert manager module. The message management component in alert manager module composes alert message for appropriate delivery agent such as SMS or e-mail based on the user preference. The alert manager module also has web based user interface for enrollment by the users for appropriate alert messaging service.
It is the rule engine feature of the alert management server makes the product different from whole lot of its competitors. The alert services provided by most of current solutions are tightly coupled with host system. This means introduction of any new alert service feature into the system would require whole lot of reworking. However, this will not be the case with alert management server. Moreover, this rule engine module makes the product “stand alone” in the sense that it can be populated with appropriate “alert criteria objects” for the product it is intended to be interfaced with and many rules for various alert scenarios can be composed and applied on to the information received from the host for evaluating an alert situation. The appropriate alert message will be sent via chosen medium of delivery such as SMS or e-mail.
The Alert Server provides both User and Administrative features as summarized below:
User Features
Change profile:
Change Password
Change Profile information
Select and activate new Alert from the list
Modify selected Alert
Block pre-selected Alert
Cancel pre-selected Alert
Unblock pre-blocked Alert
Administrator
Define Alert
Block Alert
Unblock Alert
Purge Alert
Modify Alert
Define rules
Modify rules
Purge rules
Block user
Unblock user
Block user alert
Unblock user alert
Define user
Purge user
Block user
Unblock user
Host DB admin
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