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Integrated Collections Management Solution Frequently Asked Questions
How Does It Work?
ICMS is an online real-time system that controls the process of debt collection.
Features of the system include:
User controlled options and parameters
Online security, limiting access to specific accounts only
An extensive Online Help facility
An Online letter writing tool
ICMS is easily customized to provide an interface for uploading or downloading data between your current system and ICMS. Daily delinquent accounts can be selected and extracted from loan/debt systems using pre-determined criteria, and downloaded to ICMS client/server platform.
The ICMS package then analyzes new delinquent data and generates appropriate Collectors queues, based on your parameters. Queues typically consist of new delinquent loan/debts, aged A/R, “broken promise” debts, or accounts that need to be escalated due to length of time spent on recovery.
How easy is ICMS to Use?
Collectors benefit from ICMS’ ease-of-use; logging onto the system requires a unique identity and secret password. ICMS then delivers a delinquent account queue that can be managed in any number of ways. The Collector can either browse the list, or use the search using the Alpha Name selection criteria. As each name/account is browsed, relevant demographic and loan/debt information is displayed on screen.
What About Review Options?
At any time, an account can be pulled up for complete review, and specific loan/debt records can be managed. ICMS automatically displays an additional screen providing more in-depth information on any account. The Collector has options to review an account history, including previous calls and promises made by the customer.
Can I Review My Scripts and Scenarios?
On contacting the customer, ICMS automatically delivers a unique set of knowledge-based questions to be posed, depending on the severity of the debt; these can be customized by your organization. ICMS also provides possible response scenarios for the Collector, creating a conversation that determines when and how much, the customer will pay.
ICMS logs all customer responses, which can be reviewed at any time. ICMS delivers a summary screen of all contact and transaction activities, exactly in the order they occurred. The end result is a consistent collection management system throughout the enterprise.
How Do I Manage the Work Queues?
ICMS calendars all “promise to pay” and automatically retrieves customer accounts on the due date, verifying whether the account is paid or if the account is cured. If a payment is outstanding, ICMS assigns the delinquent account to a Collector queue for follow up.
What Operating Platform Does ICMS Support?
ICMS is a PC-based system that runs either in Stand-Alone mode or in a LAN environment. ICMS employs a Graphical User Interface (GUI), and operates in the industry standard Windows 95/98 environment.
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