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Integrated Collections Management Solution Features
ICMS Systems Administration
General Online processing
Online User defined processing parameters and options
Flexible user definition of collection work queue priorities. This allows the user to properly sequence accounts, and assign to a collector dynamically
Customized collection work screen for each loan/debt product using the GUI provided by the Client/Server
User defined "promise to pay" activity parameters, defining the factors of lagged "broken promise" dates, minimum payment percent and method
Account trace/work support with unlimited lines for free form text
Ability to provide external links to support online collections document (i.e.: credit bureau reports, beacon score, loan/debt application systems, etc.)
ICMS Online Collector Support
Collectors are provided with a “work queue” consisting of accounts prioritized by the user defined organizational parameters.
Collectors can:
Browse/inquire into the work queue
Browse/inquire accounts in the work queue
Access customer accounts by doing an alpha search using any part of the customer name
Follow a consistent collection approach using the knowledge-base script
Save memo history and retrieve questions asked and responses given exactly as formatted
Use the Online letter and destination facility to support automated and on request letters
ICMS Online Supervisory Support
Collectors activities are monitored by primary categories such as “attempts to contact customer”, contacts made, and “promises to pay” by the customer
Review Online collectors performance statistics
ICMS Management Support and Reporting
ICMS provides extensive reporting features to allow management and support staff to monitor collections performance.
ICMS provides system defined reports, including:
Collection activity/reconciliation reports
Collector work activity in date and time sequence
Uncollected accounts write-offs/recoveries
Performance statistical reports
Collected accounts reports
Broken promises reports
Delinquency reports by number of days
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